E2Gx Mobility ("we", "us", "our") is committed to protecting the privacy of every visitor to this website and every individual who engages with us directly. This policy explains what personal information we collect, how we use it, and the rights you have over it.
1. Scope of this policy
This policy applies to all personal information processed in connection with:
- The website at www.e2gxmobility.co.za and its subdomains;
- Enquiries submitted through our contact, partnership, project, and CABO pilot forms;
- Direct communication with our advisory team, including email, scheduled calls, and in-person meetings.
2. Information we collect
We collect information that you provide to us directly and limited technical information collected automatically when you use this site.
Information you provide
- Contact form submissions — name, email address, phone number (optional), organisation, enquiry type, subject, and message.
- Correspondence — any information you choose to share when engaging with us by email or through scheduled meetings.
Information collected automatically
- Analytics data — anonymised information about pages visited, time spent, referral source, device type, and general region, collected via Google Analytics 4.
- Cookies — essential session cookies required for the site to function, and analytics cookies set by third-party providers (see section 5).
3. How we use your information
We use personal information only for the purposes for which it was provided or for closely related purposes. Specifically, we use your information to:
- Respond to enquiries submitted through our contact forms;
- Scope, propose, and deliver advisory engagements;
- Maintain records of correspondence and engagement history;
- Understand how our website is used and improve its content and performance;
- Comply with legal, regulatory, and contractual obligations.
We do not sell, rent, or trade personal information to third parties for marketing purposes.
4. Legal basis for processing
Where applicable regulation (such as GDPR or POPIA) requires a specific legal basis, we rely on one or more of the following:
- Consent — where you have explicitly opted in, for example by submitting a contact form;
- Legitimate interest — where processing is necessary for the ordinary conduct of our business and does not override your rights;
- Contractual necessity — where processing is required to negotiate or perform a contract with you or your organisation;
- Legal obligation — where processing is required by applicable law.
5. Cookies and third-party services
We use a small number of third-party services to operate and improve this site. Each is engaged under the service provider's own privacy terms, and none receives your personal information beyond what is required to deliver its service.
- Google Analytics 4 — anonymised traffic and usage analytics;
- Google Tag Manager — delivery of analytics and tracking tags;
- SMTP email relay — delivery of transactional emails generated by contact forms;
- Infrastructure hosting — server and database hosting for this website.
6. Data retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Specifically:
- Enquiry submissions are retained for 24 months from the date of last interaction, after which they are archived or deleted;
- Correspondence related to active engagements is retained for the duration of the engagement plus 7 years for tax and audit purposes;
- Analytics data is retained according to Google Analytics 4 defaults (14 months) unless shortened by your browser settings.
7. Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your information, subject to our legal retention obligations;
- Object to or restrict specific processing activities;
- Request a copy of your information in a portable format;
- Withdraw consent at any time where processing relies on consent.
To exercise any of these rights, contact us using the details below. We respond to every verified request within 30 days.
8. Security
We apply reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, and destruction. These include encrypted transport (HTTPS), access controls on our administrative systems, and regular review of our operational practices.
No method of transmission or storage is entirely secure, and we cannot guarantee absolute protection. If a data incident occurs that is likely to result in a risk to your rights, we will notify affected individuals and relevant authorities in line with applicable law.
9. Changes to this policy
We may update this policy from time to time to reflect changes in our practices, services, or legal obligations. When we do, we will update the "Last updated" date at the top of this page. Material changes will be communicated directly to parties with an active engagement.
10. Contact
For any questions about this policy, or to exercise your rights, please contact us through the contact form on this site. Identify your enquiry as a privacy matter and we will route it to the appropriate person for a response.